[vc_section css=”.vc_custom_1593474190550{background-color: #000000 !important;}”][vc_row css=”.vc_custom_1593474208570{padding-top: 80px !important;padding-bottom: 80px !important;background: #cfc981 url(https://bastetpartners.com/wp-content/uploads/2020/06/slide2-home1.jpg?id=2902) !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_empty_space height=”20px”][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-chat” color=”white” size=”xl” align=”center”][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][vc_empty_space height=”5px”][vc_custom_heading text=”Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.” font_container=”tag:div|text_align:center|color:rgba(255%2C255%2C255%2C0.9)” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_empty_space height=”40px”][vc_wp_search el_class=”faq”][vc_empty_space height=”30px”][vc_custom_heading text=”Please call our office at 469-236-4083 or email us with your question” font_container=”tag:div|font_size:16px|text_align:center|color:rgba(255%2C255%2C255%2C0.9)” use_theme_fonts=”yes”][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][/vc_section][vc_row css=”.vc_custom_1575626250952{padding-top: 80px !important;padding-bottom: 80px !important;}”][vc_column][vc_custom_heading text=”TOP 10 MOST POPULAR FAQs” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”60px”][vc_row_inner][vc_column_inner width=”1/2″][vc_toggle title=”What are Benefits of a Managed Service?”]
Focus on Business Activities
Time spent on your business vs. time spent on tech support adds to your bottom line.
Reduced Stress
Dealing with non-expertise areas is stressful, which adds to the fact that problems in these areas may cost thousands of dollars.
Controlled Cost
You can budget expenses and hold the MSP accountable to the results.
Reliable Performance
The service level agreement should guarantee performance or you do not pay.
Efficiency of Scale
MSPs have the experience and knowledge from supporting many networks. This experience cannot be gained by supporting one network.
Increased Security
MS providers have resources that proactively manage and maintain business-critical components (e.g. firewalls, employee usage, and antivirus/malware suites).
Full Back-up and Business Continuity
You no longer have to remember to back-up media and tapes. MS providers offer back-up and business continuity services. They’ll return your business to operational within minutes.
IT Accountability
Have you ever wished you could have more control over your IT results? Without an MSP agreement, you are trading hourly IT help for money, and often you do not get what you desire. An MS level agreement is based upon a performance guarantee.[/vc_toggle][vc_toggle title=”What exactly is a Managed IT Service?”]A Managed IT Service is the practice of outsourcing your day-to-day IT Management and Support Responsibilities to a 3rd party contractor such as Bastet Partners. This is a strategic method for improving your business operations. Simply put, our company would become responsible for all your IT Service needs. We take care of your entire information technology requirement so you can focus on growing your business. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Bastet Partners acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
Learn More…[/vc_toggle][vc_toggle title=”What is cloud backup?”]Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.[/vc_toggle][vc_toggle title=”What kind of response times can I expect?”]We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.[/vc_toggle][vc_toggle title=”How Long is a Managed Services Contract For?”]
Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.
[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/2″][vc_toggle title=”I have some questions about security. Who can I ask?”]Bastet Partners has a proven track record of meeting civil and federal regulatory standards. This includes those for private, non-profit, and publicly-traded business sectors. We will help you determine your security goals and achieve them. Call Us Now or fill out our FREE consultation form.[/vc_toggle][vc_toggle title=”What does having Managed IT Services cost?”]Manage Service providers such as us generally offer different service levels depending on your company’s needs. These levels pertain to the scope of the agreement. Most of our managed service models use a fixed monthly fee unless a variable cost agreement is decided on, which would be based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.[/vc_toggle][vc_toggle title=”What if we already have an internal IT department?”]No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Bastet Partners makes it simple with an affordable and customized flat rate service plan.[/vc_toggle][vc_toggle title=”How does a flat rate billing save me money?”]Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Bastet Partners serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain![/vc_toggle][vc_toggle title=”What types of systems do you support?”]We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_empty_space height=”30px”][vc_column_text]
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